Terms of service

OVERVIEW

Welcome to Crystal Tinker Collection! The terms “we”, “us”, and “our” refer to Crystal Tinker Collection. We operate this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the “Services”). Crystal Tinker Collection is powered by Shopify, which enables us to provide these Services to you.

These Terms of Service (“Terms”) outline your rights and responsibilities when using our Services. By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

You confirm that you are at least the age of majority in your place of residence and that you consent to any minor dependants using the Services on devices you own or manage.

You may be required to provide information such as your email address, billing details, payment information, and shipping address. You warrant that all information provided is accurate, current, and complete. You are responsible for maintaining the security of your account credentials and all activity under your account.

SECTION 2 – OUR PRODUCTS

We make every effort to display our products accurately. However, colours and appearance may vary depending on your device and settings. We do not guarantee that products will meet your expectations or match imagery exactly.

Product descriptions may change without notice, and we may limit quantities or discontinue products at our discretion.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase. We reserve the right to accept or decline your order. An order is only accepted once payment has been processed and we confirm acceptance.

Orders may not be cancelled once accepted. If we decline or amend an order, we will attempt to notify you using the contact details provided.

Purchases are subject to our Refund Policy. You confirm that all purchases are for personal use and not for resale or export.

SECTION 4 – PRICES AND BILLING

Prices, promotions, and discounts may change without notice. Prices shown at checkout are the prices in effect at the time of purchase and exclude taxes, shipping, and customs charges unless stated otherwise.

You agree to provide accurate and up‑to‑date payment information. You warrant that you are authorised to use the payment method provided and that all charges will be honoured.

SECTION 5 – SHIPPING AND DELIVERY

Delivery times are estimates only and not guaranteed. We are not responsible for delays caused by carriers, customs, or events outside our control. Once items are handed to the carrier, risk passes to you.

SECTION 6 – INTELLECTUAL PROPERTY

All content, trademarks, images, designs, and materials on the Services are owned by Crystal Tinker Collection or its licensors and are protected by intellectual property laws.

You may use the Services for personal, non‑commercial purposes only. You must not reproduce, distribute, modify, or exploit any content without written permission.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third‑party tools on an “as is” basis without warranties. Your use of such tools is entirely at your own risk, and you should review the relevant third‑party terms.

SECTION 8 – THIRD‑PARTY LINKS

Our Services may contain links to third‑party websites. We are not responsible for the content, accuracy, or policies of third‑party sites. Any interactions or purchases made through third‑party websites are at your own risk.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Crystal Tinker Collection is powered by Shopify, but all sales are made directly with us. Shopify is not responsible for any aspect of your transactions with Crystal Tinker Collection.

SECTION 10 – PRIVACY POLICY

Your personal information is handled according to our Privacy Policy and Shopify’s Privacy Policy. Shopify may process your data to provide and improve the Services, including transferring data to other countries.

SECTION 11 – FEEDBACK

By submitting feedback, you grant us a perpetual, worldwide, royalty‑free licence to use, reproduce, and publish it for any purpose. You confirm that you own the rights to any feedback submitted and that it complies with these Terms.

SECTION 12 – ERRORS AND OMISSIONS

We may correct errors, inaccuracies, or omissions at any time, including after an order is submitted.

SECTION 13 – PROHIBITED USES

You may not use the Services for unlawful, harmful, or abusive purposes, nor may you attempt to bypass security measures, impersonate others, or use automated tools to access the Services.

SECTION 14 – AGENTS

If you use automated agents or software to interact with the Services, they must identify themselves and comply with the rules outlined in this section.

SECTION 15 – TERMINATION

We may terminate your access to the Services at any time. Certain sections of these Terms will continue to apply after termination.

SECTION 16 – DISCLAIMER OF WARRANTIES

The Services and products are provided “as is” without warranties of any kind. We do not guarantee uninterrupted or error‑free use of the Services.

SECTION 17 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, we are not liable for any direct or indirect damages arising from your use of the Services or products.

SECTION 18 – INDEMNIFICATION

You agree to indemnify Crystal Tinker Collection and Shopify against claims arising from your breach of these Terms or your use of the Services.

SECTION 19 – SEVERABILITY

If any part of these Terms is deemed unenforceable, the remaining provisions will continue in effect.

SECTION 20 – WAIVER; ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and Crystal Tinker Collection.

SECTION 21 – ASSIGNMENT

You may not assign your rights under these Terms without our consent. We may assign our rights without notice.

SECTION 22 – GOVERNING LAW

These Terms are governed by the laws of the jurisdiction where Crystal Tinker Collection is headquartered.

SECTION 23 – HEADINGS

Headings are for convenience only and do not affect interpretation.

SECTION 24 – CHANGES TO TERMS

We may update these Terms at any time. Continued use of the Services constitutes acceptance of any changes.

SECTION 25 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@crystaltinkercollection.co.uk.