Refund policy

1. Overview

We want you to be happy with your purchase. If something isn’t right, we’re here to help. This policy explains how returns and refunds work depending on the type of item purchased.

We offer:

  • 30‑day returns for items shipped directly by Crystal Tinker Collection

  • Faulty/damaged‑only returns for dropshipped items fulfilled by Something Different Wholesale

  • No returns on digital downloads


2. Returns for Items Shipped by Crystal Tinker Collection

You have 30 days from receiving your item to request a return.

To be eligible, your item must be:

  • in the same condition you received it

  • unused and unworn

  • in its original packaging

  • with proof of purchase

To start a return, email us at info@crystaltinkercollection.co.uk.

If your return is accepted, we will provide instructions on how and where to send your parcel. Items sent back without requesting a return first will not be accepted.


3. Returns for Dropshipped Items (Something Different Wholesale)

Some products are fulfilled and shipped directly from our UK partner, Something Different Wholesale.

Because these items are shipped from a third‑party warehouse, they follow a different returns process.

Eligible for return:

  • Items that arrive damaged, faulty, or incorrect

Not eligible for return:

  • Change‑of‑mind returns

  • Unwanted gifts

  • Items that have been used or damaged after delivery

What we need:

Please contact us within 48 hours of receiving your parcel and include:

  • your order number

  • clear photos of the item

  • photos of the packaging

  • a description of the issue

Once approved, we will arrange the next steps. Please do not return dropshipped items without contacting us first.


4. Digital Products (PDFs & Downloads)

Digital items such as PDFs, activity sheets, and printables are non‑returnable and non‑refundable.

These items are delivered instantly by email and cannot be “returned”.

If you experience an issue accessing your files, please contact us and we will assist you.


5. Damages and Issues

Please inspect your order upon delivery and contact us immediately if:

  • the item is damaged

  • the item is faulty

  • you received the wrong item

We will evaluate the issue and make it right.


6. Exceptions / Non‑Returnable Items

We cannot accept returns for:

  • digital downloads

  • personalised or custom items

  • perishable goods

  • beauty or personal care products

  • hazardous materials or flammable liquids

  • sale items or gift cards

If you’re unsure whether your item is eligible, please contact us.


7. Exchanges

The quickest way to receive a replacement is to return the item (if eligible). Once the return is accepted, you can place a new order.


8. European Union 14‑Day Cooling‑Off Period

If your order is shipped into the EU, you have the right to cancel or return your order within 14 days for any reason. Items must be unused, in original packaging, and accompanied by proof of purchase.


9. Refunds

We will notify you once we’ve received and inspected your return. If approved, your refund will be issued to your original payment method within 10 business days.

Please note:

  • Your bank or card provider may take additional time to process the refund.

  • If more than 15 business days have passed since approval, please contact us at info@crystaltinkercollection.co.uk.


10. Contact Us

For any questions about returns or refunds, email: info@crystaltinkercollection.co.uk