Shipping policy

1. Overview

At Crystal Tinker Collection, we offer a mix of hand‑packed items, dropshipped products, and instant digital downloads. This Shipping Policy explains how and when your order will be delivered depending on the type of product purchased.


2. Shipping for Dropshipped Items (Something Different Wholesale)

Some products in our shop are fulfilled and shipped directly from our trusted UK partner, Something Different Wholesale.

Processing time:

  • 1–3 working days

Delivery time:

  • 2–4 working days (UK Mainland)

  • Delivery times may vary during peak periods or due to courier delays.

Important:

  • These items are shipped separately from any items we send ourselves.

  • If your order contains multiple items, they may arrive in more than one parcel.


3. Shipping for Items Sent Directly by Crystal Tinker Collection

Some products are shipped by us from our base in the West Midlands.

Processing time:

  • 1–3 working days

Delivery options:

  • Royal Mail 2nd Class (2–4 working days)

  • Royal Mail 1st Class (1–2 working days)

  • Tracked options available at checkout (where applicable)


4. Digital Products (PDFs & Downloads)

Digital items such as PDFs, activity sheets, and printables are not physical products and do not require shipping.

Delivery method:

  • Sent automatically to your email immediately after purchase

  • A download link will also appear on your order confirmation page

If you do not receive your digital item within a few minutes, please check your spam/junk folder or contact us at info@crystaltinkercollection.co.uk.


5. Combined Orders

If your order contains a mix of:

  • dropshipped items

  • items shipped by us

  • digital downloads

…you may receive your order in multiple deliveries. You will not be charged extra for this.


6. Shipping Delays

Delivery times are estimates only. We are not responsible for delays caused by:

  • Royal Mail or courier services

  • Customs processing

  • Weather or unforeseen events

Once your parcel has been handed to the courier, responsibility for delivery lies with them.


7. Incorrect Addresses

Please ensure your shipping address is correct at checkout. We cannot replace or refund orders shipped to an incorrect address provided by the customer.


8. Missing or Damaged Parcels

If your parcel arrives damaged or does not arrive within the expected timeframe, please contact us and we will assist you in line with our Refund Policy.


9. Contact Us

If you have any questions about shipping, please email us at: info@crystaltinkercollection.co.uk